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FAQ

parent company www.genie-s.com

1. How to refill Perfume Pod?
   • Remove spray head of your perfume
   • Pump to fill up
2. How to clean Perfume Pod?
   We suggest using one Perfume Pod for one fragrance.
3. What country do Perfume Pod ship to?
   We ship worldwide.
4. Do you ship to PO box address?
   We do not ship to PO box.
5. How long does it take to ship my order?
   Delivery time varies depending on selected shipping option and destination, here is reference for general case,
   • Registered mail: around 15 business days
   • Express courier: around 5 business days

     For some countries, only Express courier service can deliver. Please click here for details

     (Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Burkina Faso, Burma (Myanmar), Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Costa Rica, Cuba, Dem. Republic of the Congo, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Iceland, Iran, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Panama, Paraguay, Peru, Qatar, Republic of the Congo, Reunion Island, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, São Tomé and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Yemen, Zambia, Zimbabwe)
6. What is the shipping cost?
   Weight of package, shipping option and destination will affect shipping cost. Please follow the steps to find out the cost,
   • Add your items to cart
   • Proceed to checkout
   • Add your shipping address
   • Select shipping option

     The shipping cost will be listed under product cost.

7. How can I track my order?
   You will receive an email containing estimated delivery date and tracking number for your order. If you do not receive your order as scheduled, please send an email to cs@perfume-pod.com so we can help you.
8. Can I cancel my order?
   Once you received confirmation email about shipment status, you cannot cancel your order.
9. Do you accept exchange of products?
   We do not accept request of exchange.